1. Agreement

Tangerine Ltd, Plot 77/79 Yusuf Lule Road, PO Box 37136, Kampala, Uganda

Lyca Mobile and Lyca are trading names used under licence by Tangerine Ltd

Tangerine Ltd is regulated by the Ugandan Communications Commission

These terms and conditions shall govern the relationship between Tangerine Limited (hereinafter referred to as “we”, “us” “our” “Tangerine” or “the company” or “Lyca Mobile”) and the user (hereinafter referred to as “you”, “your” “the customer”) of telephone services (hereinafter referred to as “Service(s)”, “Telephone Service(s)”). By using the Services after activation of your SIM Card, you have agreed to these Terms and Conditions which shall thereafter constitute legal and binding obligations on the parties. Your registration form shall form part of these Terms and Conditions. These Terms and Conditions annul all prior understandings between you and us. We reserve the right to amend or unilaterally change any of the Services and or the terms and conditions of this Agreement subject to notifying you of such amendments by way of advertisement in the national media, our website and/or text message to your device or otherwise in any module that would cause you awareness. If the Service is used after notice of amendment, then it shall be deemed accepted. This agreement is governed by the Laws of Uganda.

2. Definitions

2.1 Acceptable Use Policy: The policy governing the use of the Products and Services by a Customer whether required by Lyca Mobile or the telecommunications operator of any Network that facilitates access to the Services. The Acceptable Use Policy is described in clause 5 below.

2.2 Account: The mobile telephone account registered or activated by a Customer that Lyca Mobile uses to provide the Products and Services to a Customer and to administer Customers Personal Data.

2.3 Agreement: These general terms and conditions, the User Guide accompanying the SIM Card, and the Charges published by Lyca Mobile from time to time, including any special offers. An Agreement is deemed made between a Customer and Lyca Mobile registers or activates an Account, uses our Top Up Services or uses our Services, whichever occurs first, and we will provide access to the Network as soon as we can so that provision of the Services can start.

2.4 Charges: The tariffs applicable from time to time for the use of the Services, including any connection fees and special offers. The current tariffs are available at https://www.lycamobile.ug/en/

2.5 Customer: Any individual, company or partnership that registers or activates an Account with Lyca Mobile. In these general terms and conditions, the Customer is sometimes referred to as “you” or “your”.

2.6 Customer Services:

The department of Lyca Mobile that you may contact for any enquiries about the Products or Services. You may contact the Customer Services Department in several ways:

dial 100 from a Lyca Mobile Phone number
dial +256726100100 from any other telephone or from abroad
visit the Lyca Mobile website at https://www.lycamobile.ug/en/
e-mail the Customer Services Department at cs@Lycamobile.ug

2.7 Network: The telecommunications networks used by Lyca Mobile to provide the Services to you.

2.8 Personal Data: The personal information that you provide to Lyca Mobile or that Lyca Mobile generates, collects, uses, processes and stores about you while providing the Services, including but not limited to your name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings, copies of e-mails including your e- mail address, and records of Customer Services Department enquiries made by you.

2.9 Privacy Policy: The policy that describes how Lyca Mobile generates, collects, uses, processes and stores your Personal Data. The current Privacy Policy is available at https://www.lycamobile.ug/en/

2.10 Products: The LYCA MOBILE mobile SIM Card and LYCA MOBILE mobile Top-Up Voucher and any other products offered by Lyca Mobile including promotional products.

2.11 Roaming Services: The mobile telephone services that you use when travelling outside Uganda.

2.12 Services: The mobile telephone services that LYCA MOBILE mobile provides to you, including voice calling, messaging and data services, voicemail, calling line identification presentation (CLIP), calling line identification restriction (CLIR), Top-Up Services, Roaming Services and the services provided by the Customer Services Department.

2.13 SIM Card: The sim card containing a microprocessor that allows you to access and use the Services by inserting the SIM Card into a compatible GSM mobile telephone.

2.14 Top-Up Services: The services you may use to add credit to the balance of your Account, including the Top-Up Voucher, Online Top-Up and Auto Top-Up.

2.15 Top-Up Voucher: A multifunction voucher (whether in physical or electronic form) containing an 11 digit code that allows you to access and use the Services by redeeming the face value of the voucher.

3. Information Disclosure

We reserve the right to refuse any request for account information where we are unable to verify that the requester is in fact the account holder, authorized user of the account. The company may however, disclose any information about you and your accounts

if the company, in its discretion, deems such disclosure necessary for purposes of Company’s declared non-economic interests and National security or Economy ;
pursuant to legal process or subpoena
pursuant to a request from a duly registered,licensed and approved Credit Bureau for such information access by the Regulators
if disclosure is necessary to protect the company’s interests.
By using the Service, you consent to and authorize any such disclosure. The company shall not become liable by reason of the giving of such information or of it being inaccurate or incomplete.

4. Provision of Service

4.1 Tangerine Limited will provide the services to you under its license brand LYCA MOBILE or LYCA. Our Services are provided by radio transmission and are therefore available only within the range of our Network’s base stations. Both quality and availability of the Services are affected by radio interference due to physical obstruction, atmospheric conditions and by technical faults or other defects in the Network. Lyca Mobile shall not be liable for any alleged losses suffered because of your inability to make or receive calls or for call interruptions or failure.

4.2 The Roaming Services are subject to the roaming contracts and service quality levels that have been agreed between other national and international telecommunications operators. LYCA MOBILE mobile does not have any control over the contracts or service quality levels agreed between these telecommunications operators.

4.3 For the reasons described above, Lyca Mobile does not warrant or guarantee that the Services will be uninterrupted or error free (in terms of Network availability, quality or coverage) in all locations at all times, or that the Services will be suitable for your specific requirements, or that the Services will be completely secure against unauthorised interception.

4.4 Lyca Mobile will endeavour to keep any disruption to the Services to a minimum; however, Lyca Mobile will not be liable to you for any loss, damage or inconvenience incurred by you as a result of any disruption to the Services for the reasons described above.

4.5 Associated with your SIM Card is the PIN code (personal identification number) and the PUK code (personal unlocking key). The PIN and PUK codes must never be kept together. You will take every necessary precaution to preserve the secrecy of your PIN and PUK codes. You will be liable for any fraudulent or improper use of your SIM Card or Account that results from the intentional or accidental disclosure of your PIN or PUK code or the transfer of your SIM Card to another person.

4.6 Our Customer Services Department can supply details of the other mobile operators we have porting arrangements with from time-to-time.

5. Service Charges

The company’s charges for the Services, as amended from time to time, also form part of this Agreement. We reserve the right to alter such charges and will notify the Customer of such change by notice in writing, via national media, text message and/or via our website or otherwise. Service charges shall be subject to VAT, Excise duty and any other applicable taxes and fees as imposed by the government from time to time.

6. Lyca Mobile Numbers

You do not have any proprietary rights, legal interests or goodwill whatsoever to any number allocated to you. We reserve the right at any time to alter or replace a number allocated to you or any other name, code or number whatsoever associated with the Service with notice to you.

7. Accessing the Service

You will need a SIM card and a handset that is compatible with our network to access the Service.

8. SIM Card

The SIM Card is used by inserting it into a compatible GSM mobile telephone. When the SIM Card has been inserted in an active and functional device and you have registered or activated your Account, you will have access to, and be able to use, the Services.

The SIM card provided by us can only be used on our network. You must not interfere with the SIM card for any reason. SIM cards which are lost, stolen or damaged (through no fault of ours) will require payment for its replacement, exchange or repair. Any SIM Card found defective due to faulty workmanship or design will be replaced free of charge once returned within the warranty period specified. Tampered Sim card with shall not be replaced free of charge even within the warranty period.

9. Handsets

Customers may purchase handsets at a subsidized or discounted cost through our authorized dealer channel. These handsets are therefore network locked and Customers are not permitted to remove, or have a third party remove the lock, without explicit authorization from Lyca Mobile. Lyca Mobile will only provide unlock codes to Customers who have remained active on the network for over a year or upon payment of the difference in the purchase price for the phone and the actual unsubsidized or undiscounted retail price. Handsets purchased may only be returned in accordance with Tangerine’s Warranty and Repair Guidelines.

10. Prepaid Accounts Top Up Terms

10.1 Using your Account

You will need to top-up your account with credit to use it. As you make calls or send messages from your pre-paid account, charges are incurred and will be deducted from your account. If you make a call and your credit expires during the call, the call will be terminated. Your account balance is available by dialling the customer help line created for that purpose or by dialling the Fast Balance code from your phone. There will be no refund for your recharge card. If you have a problem with your recharge card, please call the customer care centre.

10.2 Top-up Your Account

You may add credit to your account at any time by using any available pre-paid top-up methods. Each top-up voucher has an expiry date which indicates the time in which you must use the credit added. Each time you top up your account, the new expiry date on your account will be the higher of the vouchers loaded on your account. Your account will go through the Prepaid Subscriber Life Cycle that consists of 4 different states:

State 1: Active – Your account becomes active once you have been fully registered as a subscriber followed by your first call using your preinstalled credit given by Lyca Mobile. You must thereafter recharge/top up your account to keep it active. The number of days your account remains active is dependent on the value of the top-up purchased. Each top-up denomination has a defined number of days before the top-up voucher expires.

State 2: Inactive – Your account becomes inactive when you have utilized all the credit added to your account/the entire value of your top-up. In this state, you can receive calls or SMS (text messages) but you cannot use a paid Service. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top up your account.

State 3: Deactive – Your account moves into this state when there is no activity for 90 days or more . In this state, you can receive calls and SMS (text messages), however you cannot use any paid Services. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top-up your account. You must top up your account within 30 days to reactivate it, otherwise, your account will become expired. Once you have moved into the active state any money remaining on your account, will be added to your new balance. The new balance is verified by an announcement from the network.

State 4: Expired – Your account becomes expired if you fail to recharge your account before the 60 days given in the Deactive state. At this point your account will be terminated and you will be removed from the Network. Your number and any credit on your account will be lost. You may not transfer any credit balance to a third party and Lyca Mobile will not be liable to compensate you for this loss.

10.3. Reactivation

If you wish to regain access to the Network, you will need to purchase a new Lyca Mobile SIM Pack.

10.4. Invoice

No invoice, including the provision of periodic or itemized statements of account, or record of calls made and/or received will be sent to a prepaid customer. Lyca Mobile has no obligation to give you proof of the current state of your pre-paid account, how your credit is used or prima facie evidence of the state of your account or of any other matters recorded.

11. Postpaid Account Deposit & Payment Terms

11.1Security Deposit

You will be required to make a security deposit to be connected or reconnected to the Network. The company may, at its absolute discretion opt to pay interest on the security deposits received. This security deposit is refundable after this Agreement is terminated and all outstanding monies due to us have been collected. A security deposit does not negate you from your liability to pay for the Services rendered through the SIM Card assigned to you, including all costs associated with its unauthorised use.

11.2 Roaming

You are required to pay a deposit on an amount to be specified by the company for the ability to roam or use your phone whilst travelling abroad on another network with which the company has a roaming agreement.

11.3 Credit Limit

You will be notified of your credit limit when your application is accepted. We reserve the right to increase or lower your credit limit at any time, without prior notice. You agree that your debt will not exceed your credit limit. Your credit limit, established at the discretion of the company, relates to your current usage. Service may be suspended if your account usage exceeds your credit limit.

11.4 Payment

When you use the SIM Card and/or Lyca Mobile Mobile Services, you will be charged for the Services in accordance with the prevailing rates and taxes which may be amended from time to time. Service charges, subscription fees and any other charges incurred in relation to the Services provided to you by us under this Agreement will become a debt owed by you to the Company. You agree to repay this debt to the company at any designated collection centre. If payment is made by cheque or any other instrument, a return fee may be charged by the company, should this method of payment be dishonoured. The company reserves the right to reject and/or disallow cheque payments from you once dishonoured cheques have been processed through your account. You will be charged for the right to use any technology developed by the company. The company reserves the right to charge interest on overdue amounts. We are not liable for any loss or damages suffered because of the use of, or failure in any bill payments services. We are in no way obligated to provide Service to you if you have defaulted in payment of any sums due by you. In this event, we reserve the right to charge a reconnection fee and/or revise your payments terms and/or restrict your Service/feature types, prior to restoration of Service. Should you refuse to accept the Terms and Conditions of Service, we reserve the right to refuse to reconnect you. We may require you or your estate to pay your total debt immediately if you do not carry out your obligations under this Agreement; if you become bankrupt or insolvent, or die, or upon legal attachment, levy or execution against you, your estate or your property or if your SIM Card is used contrary to this Agreement. Invoices will be sent in the form of an electronic bill (‘eBill’) only. Your eBill will be sent to your email inbox via the email address on record that is provided at the time your account is registered and activated unless otherwise specified. You agree to accept our records of a transaction as accurate unless you can provide contrary evidence that is satisfactory to us. Payment is due upon invoice presentation date, i.e. once the invoice is available to you. You are responsible for ensuring that the email address provided at the time of activation is accurate and for updating your email address as necessary by contacting the Customer Care Centre. You are responsible for adding cs@lycamobile.ug to your email account’s ‘Safe Sender’ list and address book and we will not be held responsible for customers’ non-receipt of invoices where an incorrect email address is provided. You will be deemed to have received an invoice on the day that the email is sent to your email address on record. Invoices can otherwise be obtained by contacting the Customer Care Centre. We reserve the right to contact you to seek payment of amounts due. All invoices generated will be available for reprint on request. You may be required to pay for reprints. We reserve the right to change billing cycles and/or to issue interim invoices.

11.5 Foreign Currency Transaction

The amount of any transaction charged in any currency other than Ugandan will be billed and payable by you in Ugandan currency. We will make conversion from a foreign currency to Ugandan currency at a rate of exchange determined by the Bank of Uganda on the date we receive notification of the transaction and the relevant amount to be charged to your account.

12. Customer Obligations

You have consented to:

only use Tangerine’s recommended equipment and facilities with the Network and comply with laws and regulations governing its use;
use the Tangerine’s technology on terms specified by us when it is made available;
comply with laws and regulations governing this network and the Services;
follow our reasonable instructions related to your use of equipment, handsets or Services issued by us or otherwise;
comply with all reasonable requests by us, or others on our behalf, particularly in relation to the investigation of fraud or other offences or as required by law or in legal proceedings.

Should the company deem it necessary to enforce its rights hereunder in any legal action you will reimburse the company for all costs and expenses including reasonable attorney’s fees incurred because of such legal action.

13. Acceptable Use Policy

You agree to use the SIM Card in a compatible GSM mobile telephone for the purpose of using the Services.

You agree not to use the SIM Card or the Services and not to permit another person to use your SIM Card or the Services:

Fraudulently or in connection with a criminal offence;
For the purpose of making an unsolicited communication or storing and/ or communicating any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance or a hoax, or which is a breach of privacy, an infringement of copyright, or is otherwise unlawful,
Knowingly and deliberately cause annoyance, inconvenience or needless anxiety to another person,
Making any offensive, abusive, indecent, defamatory, obscene or menacing call to any Customer Services Department representative,
Transmitting a virus or other malicious software, use the Services in a manner that impairs the operation or security of the Network or may cause death, personal injury or damage to property,
With equipment that is not approved for use with the Network, including, but not limited to, SIM-boxes and SIM-gateways, and
to support calls to call forwarding services, onward calling services or calls to telephone numbers which pay a revenue share or resell to others or commercially exploit our Services.
otherwise than in line with the conditions of this Agreement.

Lyca Mobile reasonably suspects that you have failed to comply with any of the provisions above in particular and of the Agreement in general Lyca Mobile shall have the right to suspend, partially or fully, your access to the Services and/ or terminate this Agreement without prior notice and with immediate effect. If Lyca Mobile terminates this Agreement for this reason, your SIM Card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.

Upon activation of a SIM Card, the purchase of a Top-Up Voucher or the use of the Top-Up Services, you may be required to register your Personal Data with Lyca Mobile, such as your name, address, date of birth, credit card or debit card details. If Lyca Mobile determines that the Personal Data that you provide is false, Lyca Mobile shall have the right to suspend, partially or fully, your access to the Services and/ or terminate this Agreement without prior notice and with immediate effect. If Lyca Mobile terminates this Agreement for this reason, your SIM Card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.

If the use of any bundle or plan that includes ‘unlimited’ calls or texts provided as part of the service exceeds the amount reasonably expected of a person using the service for personal purposes, we reserve the right to: Restrict your service

Charge you the standard rates for any calls or texts exceeding those reasonably expected of a person using this service for personal purposes

Lyca Mobile reserves the right, in its absolute discretion (and without prior notice), to restrict or prevent access to certain websites and services over its Network, including Voice over Internet Protocol (‘VoIP’) services. When we decide to restrict or prevent access under this paragraph, you may receive a message stating that the website or service is “not available”.

14. DATA PROTECTION AND PERSONAL DATA

Lyca Mobile will only generate, collect, use, process and store your Personal Data in accordance with all applicable laws and regulations, as amended from time to time.

Lyca Mobile has implemented appropriate technical and organisational security measures to protect your Personal Data against accidental or unlawful destruction, accidental loss or alteration, or unauthorised or unlawful storage, processing, access or disclosure.

By registering or activating an Account with Lyca Mobile, you consent to Lyca Mobile mobile collecting, processing and sharing Personal Data provided by you or generated in the course of supplying the Services to you, including details of voice calls, messages or data that you have sent (“Traffic Data”) and the geographic position of your GSM mobile telephone (“Location Data”) for the purpose of:

supplying the Products and Services to you,
the administration of your Account by the Customer Services Department,
providing you with service information, for example about Network faults,
the prevention or detection of fraud,
market research and profiling your usage and purchase preferences, and
complying with applicable laws and regulations.

For Lyca Mobile to perform its obligations under this Agreement, Lyca Mobile may need to disclose your Personal Data to other companies that will process your Personal Data on behalf of Lyca Mobile. These third parties are permitted to use your data only in accordance with our instructions and the law.

Lyca Mobile may also need to transfer your Personal Data to third parties, for example our suppliers and service providers, in countries inside and outside the European Economic Area. For example, Lyca Mobile mobile uses call centre and technical services from an associated company based in India. Where the data protection laws of these countries do not provide the same level of data protection as in Uganda , we will take steps to ensure your privacy rights are at least as compliant with the requirements of laws of Uganda, including requiring appropriate security measures from such third parties, set out in a contract between us, to protect your Personal Data; and monitoring compliance with such security measures for the lifetime of our relationship with such third parties.

Lyca Mobile may from time to time monitor or record your conversations with the Customer Services Department and notice to you shall be made at recording. This may be done for quality control purposes, to improve the Services, to ensure compliance with governmental, regulatory or enforcement agency requests or to detect fraud.

Lyca Mobile will, subject to the applicable laws and regulations, provide you with a copy of your Personal Data stored by Lyca Mobile upon your written request. Lyca Mobile may charge a nominal administration fee for providing you with a copy of your Personal Data. It is your responsibility to notify Lyca Mobile of any changes to any Personal Data provided by you to Lyca Mobile. You may also request that any incorrect information is corrected. Where permitted by the applicable laws and regulations, Lyca Mobile will delete Personal Data upon your written request.

Lyca Mobile and other Lyca Mobile companies may contact you by post, telephone, e-mail or SMS to let you know about products and services offered by Lyca Mobile, other Lyca Mobile group companies or selected third parties, including any special offers and promotions, which may interest you. If you do not wish to receive this information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. You may make this request by contacting the Customer Services Department or by sending an e-mail to unsubscribe@LYCAMOBILE.ug

15. Equipment & Connection to Network

Only equipment that is approved by the company shall be used by you to connect to the Service and the company may from time to time specify the type of equipment that may be connected to or used by you in respect of the Service. You shall immediately disconnect any equipment or device to the company’s network which is not approved or does not comply with the company’s specifications upon demand. The company’s representative shall have access to your premises to verify that only approved and compliant equipment or devices are used in connection with the Service. In no event shall you interfere with any equipment provided to you by the company for use with the Service. The company accepts no responsibility for the maintenance repair or condition of equipment or devices which are not the company’s property and you will maintain all equipment and devices in good condition which are used or connected to the Service.

16. Suspension & Termination

This Agreement may be suspended and/or terminated without the need for prior written or verbal communication:

if you breach any statutory restrictions/regulations/ procedures that govern this network and service;
if you do not comply with and/or breach any of the Terms and Conditions of this Agreement;
if intermittent checks, modifications and/or maintenance is deemed necessary by the Network;
if you notify us that your handset has been lost or stolen;
if we have reasonable cause to believe that Service was obtained fraudulently or fraudulent or improper use of your handset or SIM Card is taking place against us or a third party;
if you commit a trespass on the Network or any equipment owned by the company;
if you conspire to defraud the company;
if, in the sole opinion of the company you should do anything which would or is detrimental to the operation of the Network or the company;
if you are abusive or threatening to the company or to any member of staff or agent of the company, where abusive and threatening behaviour will be determined solely in the company’s discretion
if services rendered to you in the sole opinion of the company may cause the Operation of the Network to be jeopardized or impaired, or allow others to do any of the foregoing with your equipment or any act which does not comply with relevant legislation and regulation;
if we are unable to provide the Services to youdue to circumstances herein;
if you do anything to avoid or evade the company’s charges;
if you do anything which in the opinion of the company is intended to or result in the evasion or avoidance of the company’s legitimate charges or defraud the company;
if you do anything which is intended or results in or likely to bypass the service.

Should your access be interrupted or suspended in any of the circumstances outlined above, we are in no way obligated to provide service to you or compensate you for the loss or interruption of the Service. We however reserve the right to levy a fee for reconnection to the network.

Should you refuse to accept the Terms and Conditions of Service, we reserve the right to refuse to reconnect you.

Lyca Mobile may from time to time monitor or record your conversations with the Customer Services Department and notice to you shall be made at recording. This may be done for quality control purposes, to improve the Services, to ensure compliance with governmental, regulatory or enforcement agency requests or to detect fraud.

Your Service may be temporarily disconnected or suspended in the event of excessive use of the Service, Lyca Mobile has the sole right to determine what excessive use of the Service is.

17. Exclusion of Liability

We shall not be held liable for any direct, indirect, or consequential loss suffered by you (or anyone claiming through you) due to any of the following:

suspension or non-availability of any Service;
suspension or termination of this Agreement;
interruption of or failure to connect any call made to or by the equipment;
interruption of or failure to connect any call due to failure of a third party;
any call made to or by the equipment being overheard or intercepted by any third party;
any data/information transmitted to or by the equipment being altered or lost;
inability to port to another network

We will have no liability to the customer for any claims whatsoever resulting from the inability to provide the Services due to factors beyond our control, including, but not limited to, Acts of God and state enemies, weather events, civil disturbances, industrial action, war, governmental action, force majeure, the act or omission of any other telecommunication carrier, default or failure of a third party. Lyca Mobile, its associated or affiliated companies, their respective officers, agents, directors, principals, employees, attorneys, underwriters, successors and assigns will not be liable for or in respect of any effects, claims, actions, proceedings, suits and causes of action (whether at law or in equity and including emotional distress), liens, debts, damages, fatalities, losses or injury (whether property or personal, consequential or otherwise), judgments, liabilities, costs and expenses of every nature kind whatsoever, whether known or unknown, suspected or unsuspected, (altogether, “claims whatsoever”) arising out of or in respect to our equipment and/or any electronic or radio systems in equipment, vehicles or aircraft in your vicinity, or of any emissions or transmissions to, from, by or through our Network and/or equipment. If we offer goods and/or services as agents of any principal providers(s), we will accept neither responsibility nor liability to you for the performance, loss of profit, emotional or mental distress or disappointment, or provision thereof by such providers so long as we have identified the providers to you and identified ourselves as agents.

Without prejudice to any other provisions of this agreement, the liability of Lyca Mobile to you under this Agreement shall be limited to a total maximum aggregate amount of UGX 4,833,584 per claim or series of related claims.

18. Hold Harmless

You will indemnify and hold harmless the company against the following:

All damages or injury caused to the company’s service and network because of your negligence or failure to abide by your obligations hereunder;
All claims arising out of your act or omission in conjunction with the service provided by the company

19. Unenforceability

If any part of this Agreement shall be deemed invalid, illegal, or unenforceable, the validity, legality or enforceability of the remainder of this Agreement shall not in any way be affected or impaired.

20. Notices

Any notices that need to be sent to Lyca Mobile should be delivered to Customer Care, Tangerine Limited, Plot 77, Yusuf Lule Road Kampala Uganda.

21. Waiver

If we fail or delay to exercise any right or power under this Agreement, this will not be a waiver of that right or power. Any failure or delay will not prevent us from exercising that right or power in the future.

22. Inconsistency

In the event of any inconsistency between these Terms and Conditions and any other terms and conditions for any of our products or promotions then these Terms and Conditions shall prevail to the extent of the inconsistency,

23. Other Terms and Conditions

You understand and agree that in addition to these Terms and Conditions you will be bound by the terms and conditions of any other service, promotion or plan to which you subscribe or participate.

24. Bonus in New Bundles

Bonus bundles, where applicable, will apply on repeat recharge within the validity of primary bundle and up to 24 hours from expiry of primary bundle.
Customer who recharges higher value bundle will directly avail bonus benefits associated with that bundle.
Customer who misses recharging during specified timeframe or downgrade their recharge value, will lose benefit of bonus. However, they can upgrade anytime while availing Lyca prepaid services.

25. Fair Use Policy (FUP) for Unlimited Bundles.

The FUP for unlimited lyca to lyca minutes is capped at 5000 minutes. These will apply as per the validity of the recharge pack.
Consumption of minutes will be on per second basis.